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Returns

If you’re getting your OBEY goods shipped to the UK then we offer a free returns service:

Our orders are all shipped with paperwork that includes a freepost label and a returns form. Simply fill out the form on the paperwork indicating whether you would like an exchange or a refund and cut the freepost label from the paperwork and stick it on the front of the parcel you wish to return so it comes back to our distribution centre free of charge. Just drop your parcel off at the post office and it will get back to us.

Please do not stick any of the paperwork to the product bags or the product itself as this may delay your refund or exchange being processed.

We’ll endeavour to issue your refund or process your exchange on the same day that we receive your return but this may take longer during busy periods.

If you are returning your goods from the Republic of Ireland please ensure your parcel is returned to:

OBEY Clothing UK – Lead Distribution Ltd
Unit 2A Aston Way, Poole BH12 4FE

We want you to be completely satisfied with your OBEY purchase and will happily exchange or refund your order any time within 14 days of the order date.

If you are based outside of the UK then you are responsible for all postal and custom charges and, unfortunately, our Freepost Returns Label will not work. We recommend using a tracked or signed for service to ensure your items reach us to cover yourself against loss. If the item is faulty then we will be able to refund your postage costs.

 

Please Note:

-Please ensure you return your item(s) unused/unworn, in the condition you received them and together with all original packaging, swingtags and labels attached. We thoroughly check all returned items to ensure they are in perfect condition to resell before we issue a refund or exchange. In the case of an UK customer exchange the new replacement item will be sent to you free of charge. A postage charge will be made for international exchanges. There’s no need to stick the sales receipt to the outside of the package or the product bag only the Freepost label; just fill out the information required on the returns sticker and put it in the bag with your order.

-Your returned item(s) must arrive back with us no later than 14 days from the ‘Order Date’ printed on both the invoice and delivery sheets. We cannot refund or exchange any item(s) until it is delivered back to us. Please do not use priority courier shipping as we will be unable to refund this cost.

-Charges/Refunds will be made to the credit card details you used for the original purchase.  This may take up to 10 working days to appear as cleared funds on your account but is usually processed much sooner.

 

Christmas Returns

During the Christmas period we extend our returns policy to 28 days starting from Christmas Day for all items bought during December. If you are returning a gift and are not the original purchaser please be sure to indicate any changes to the delivery address. Please also note that if no exchange is requested the returned credit will be applied to the original form of payment used to make the purchase.

Any further questions???

Call us on +44 (0) 1202 694607 or check our Terms & Conditions.