Thinking of returning an item?
We want you to be completely satisfied with your Obey purchase and will happily exchange or refund your order any time within 14 days of the order date. If you are a UK based customer then we can offer a free returns service; simply affix the Freepost Returns Label, provided with your order, to the outside of the parcel and drop it off at your local post office.
If you are based outside of the UK then you are responsible for all postal and custom charges and, unfortunately, our Freepost Returns Label will not work. We recommend using a tracked or signed for service to ensure your items reach us to cover yourself against loss. If the item is faulty then we will be able to refund your postage costs. Please return all items to:
OBEY Clothing (UK) – Lead Distribution Ltd
A33 Arena Business Centre, Holyrood Close, Poole, BH17 7FJ
We will deal with your return within 3 working days.
-Please ensure you return your item(s) unused/unworn, in the condition you received them and together with all original packaging, swingtags and labels attached. We thoroughly check all returned items to ensure they are in perfect condition to resell before we issue a refund or exchange. In the case of an UK customer exchange the new replacement item will be sent to you free of charge. A postage charge will be made for international exchanges. There’s no need to stick the sales receipt to the outside of the package or the product bag only the Freepost label; just fill out the information required on the returns sticker and put it in the bag with your order.
-Your returned item(s) must arrive back with us no later than 14 days from the ‘Order Date’ printed on both the invoice and delivery sheets. We cannot refund or exchange any item(s) until it is delivered back to us. Please do not use priority courier shipping as we will be unable to refund this cost.
-Charges/Refunds will be made to the credit card details you used for the original purchase. This may take up to 10 working days to appear as cleared funds on your account but is usually processed much sooner.
-Customers outside of the UK must follow the instructions along with our standard returns procedure. To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document (CN22 and/or CN23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
During the Christmas period we extend our returns policy to 14 days starting from Christmas Day for all items bought during December. If you are returning a gift and are not the original purchaser please be sure to indicate any changes to the delivery address. Please also note that if no exchange is requested the returned credit will be applied to the original form of payment used to make the purchase.
Any further questions???
Call us on +44 (0) 1202 694607 or check our Terms & Conditions.