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Returns

If something isn’t quite right, you’ve got 14 days from the day your order arrives to send it back for a full refund.

Returning full-price items (UK)

For full-price items delivered within the UK, returns are free with our tracked service:

• Fill out the returns slip and securely package it with your order. (Please don’t remove the adhesive backing from the slip.)
• Attach the Royal Mail ‘Tracked 48 Returns’ label to the front of the parcel.
• Drop it off at your nearest Post Office.
• Hold on to your receipt until your parcel reaches us safely.

Returning sale items & orders to the Republic of Ireland

• Fill out the returns slip and securely package it with your order. (Please don’t remove the adhesive backing from the slip.)
• Attach the returns address label to the front of the parcel.
• Drop it off at your nearest Post Office. We recommend a Tracked or Signed For service — the item is your responsibility until it reaches us.
• Hold on to your receipt until your parcel reaches us safely.

Returns terms

• Items must be returned within 14 days of receipt — your parcel just needs to be in transit back to us within that time.
• Items must come back in perfect saleable condition — unworn, unwashed and unaltered, with all original tags attached and in the original bag. We can’t refund items with the swing ticket removed.
• Every return is checked before a refund or exchange is issued, and we reserve the right to refuse a refund if an item shows signs of wear, alteration, misuse or damage.
• Think something’s faulty? Email [email protected] before sending it back. We’ll offer a replacement first, or a refund if that’s not possible — and we’ll cover your return postage on genuinely faulty items.
• We can’t take responsibility for lost returns.
• Original shipping and handling charges aren’t refundable.
• Refunds are issued to your original payment method.
• Non-refundable items: underwear, socks, playing cards, prints, books and gift cards.

Once your return reaches us, we aim to process it within 3 working days and email you to confirm your refund or exchange.

Any questions?

Email [email protected] or see our Terms & Conditions.