Returns
If something isn’t quite right, you’ve got 28 days from the date of your order to send it back for a full refund.
Returning full-price items (UK)
For full-price items delivered within the UK, returns are free with our tracked service:
1. Fill out the returns slip and securely package it with your order. (Please don’t remove the adhesive backing from the slip.)
2. Attach the Royal Mail ‘Tracked 48 Returns’ label to the front of the parcel.
3. Drop it off at your nearest Post Office.
4. Hold on to your receipt until your parcel reaches us safely.
Returning sale items & orders to the Republic of Ireland
1. Fill out the returns slip and securely package it with your order. (Please don’t remove the adhesive backing from the slip.)
2. Attach the returns address label to the front of the parcel.
3. Drop it off at your nearest Post Office. We recommend a Tracked or Signed For service — the item is your responsibility until it reaches us.
4. Hold on to your receipt until your parcel reaches us safely.
Returns terms
•Items must be on their way back to us within 28 days of your order date — your parcel just needs to be in transit within that time.
•Items must come back in perfect saleable condition — unworn, unwashed and unaltered, with all original tags attached and in the original bag. We can’t refund items with the swing ticket removed.
•Every return is checked before a refund or exchange is issued, and we reserve the right to refuse a refund if an item shows signs of wear, alteration, misuse or damage.
•Think something’s faulty? Email [email protected] before sending it back. We’ll offer a replacement first, or a refund if that’s not possible — and we’ll cover your return postage on genuinely faulty items.
•We can’t take responsibility for lost returns — keep your proof of postage.
•Original shipping and handling charges aren’t refundable.
•Refunds are issued to your original payment method.
•Non-refundable items: underwear, socks, playing cards, prints, books and gift cards.
Once your return reaches us, we aim to process it within 3 working days and email you to confirm your refund or exchange.
Any questions?
Email [email protected] or see our Terms & Conditions.