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How do I shop?

It’s easy! Click on the links to browse, or use the search bar if you know what you’re looking for. Select the product you wish to view by clicking on the relevant image. When you’ve decided on an item, select your size and click ‘ADD TO SHOPPING BAG’. Your selections will go straight to your shopping bag and you can continue to shop as you please!

 

How do I view my Shopping Bag?

Select the ‘Shopping Bag’ link at the top of the page to review your items. From here you can view your shopping bag in more detail, edit or remove items from your shopping bag just by clicking on the ‘Remove/Edit’ link.  Click ‘Buy now’ at the bottom of your shopping bag to go straight to the checkout.

 

Do I need to set up an account to make a purchase?

Yes. It’s fast and easy and will let you access all of your details each time you shop. Once you have signed in you can view your order history, view and edit your delivery address and account details.

 

How will I know if an item will be back in stock?

If you go to add an item to your shopping basket and it’s out of stock. Don’t panic! Click the ‘out of stock’ link. This will redirect you to an email with details of the item. Write us a message or just click send and we will notify you if the item is restocked.

 

What size am I?

If you’re unsure which size to select and want to know which fit is best for you, check our Fit and Styling Guide at the bottom of every page within the black footer.  Here you will find measurement details as well as further information on the OBEY fits. You can also find a ‘FIT AND STYLING GUIDE’ link below the sizing details, when viewing a product, which will pop up a specific sizing chart for your item.

 

Can I save items I like so I can buy them in the future?

If you see something you like but today’s not the day, click on the item, then select ‘ADD TO FAVOURITES’ underneath the sizing guide. This will then save the item to your ‘Favourites’ and you can view these anytime you log into your account, and then buy them when the time is right.

 

Have you received my order?

Once you have placed your order, you will receive an email with the details of your purchase and confirmation of your order.  Once your order has been shipped, you will receive a second email confirming your tracking number.

 

What credit cards do you accept?

We are happy to accept Visa, Visa Debit, MasterCard and Maestro.

 

Do you accept other methods of payment?

Yes. We also accept payment via PayPal.

 

Have you received my payment?

One you have completed your transaction you will receive a ‘payment success or Failure notification’ email from SagePay to let you know whether the payment has gone through successfully.

 

Why was my payment unsuccessful?

There are a number of reasons for a payment being unsuccessful that you may not be aware of:

  • Your order was not fully completed and your browser was closed to early.  If you lost internet connection or refreshed the page too early, your order may also have been cancelled.
  • 3D Secure not set up on payment card.  This would have to be set-up with your card issuer before completing your order so that our payment gateway can process your card.  To increase the security of Internet transactions Visa and MasterCard have recently introduced 3D-Secure (like an online version of Chip and PIN).  3D Secure is a technical standard created by Visa and MasterCard to further secure transactions over the Internet, MasterCard brand their system as ‘MasterCard SecureCode’ and Visa call theirs ‘Verified by Visa’.
  • You tried to pay using Visa Electron. We do not accept Visa Electron. Try using another card or PayPal.

 

What delivery service do you use?

UK – All parcels shipped to a UK address are sent using Royal Mail ‘Tracked 24’ service.

 

International – Where possible we always aim to make sure all parcels shipped outside of the UK are sent using the Royal Mail ‘Tracked and Signed’ service; however some countries are limited to just a ‘Tracked’ or ‘Signed’ service.

 

How long will my order take to get here?

UK – All UK orders are dispatched via Royal Mail’s Tracked 24 service as standard so your delivery will arrive the following day.

Republic of Ireland and the Channel Islands – All International orders are dispatched via Royal Mail’s International Signed For service and typically take up to 5 working days depending on location. Once an international parcel reaches your destination country the parcel transfers from Royal Mail to your local postal delivery service.  You can still use the Royal Mail tracking reference number with your local postal delivery service.  Parcels are treated as priority items and require a signature upon delivery.

We aim to ship your order the same day if placed before 12pm (Monday – Friday).  Orders placed after 12pm are shipped out the next working day.  Orders placed Friday – Sunday will be despatched the next working day.

 

How much does delivery cost?

To keep your delivery cost to a minimum we calculate the postage by the weight of the items you have purchased.  The postage costs are displayed on the ‘Shopping Bag’ page.

 

Can I track my order?

Yes! All of our orders are tracked via Royal Mail. Your tracking number will be sent to you via e-mail once your order has been received, along with the link to track your parcel. Enter your tracking number in the Royal Mail website with to find out where your order is.

If you provide us with a mobile number Royal Mail will be able to update you with a text message regarding your order.

 

What if I’m out?

If you miss the delivery of your parcel, don’t worry! Royal Mail will drop a card through your door and notify you of where and when you can make your collection.

 

What countries do you ship to?

We ship to the whole of the United Kingdom, the Republic of Ireland and the Channel Islands. You can select your country from the drop down list when you register.

 

What is your returns policy?

If the item you bought doesn’t fit, you don’t like it, or you’ve just simply changed your mind then we will happily accept your return!  We promise to refund or exchange any items that you are not completely happy with when you return it to us in saleable condition by post within 14 days of your order date.  Please ensure the items are in the same condition you received them (unused/unworn) and include all of the original packaging, swing tags and any labels attached.

 

How do I return an item?

UK Returns – All the information you need to return or exchange an item can be found on the back of your invoice and delivery slip. If you would like to return your unused/unworn OBEY  goods, you just need to complete the returns form on the back of the delivery slip enclosed with your order and send it together with the original packaging, swing tags and labels attached to:

Obey Clothing (UK) – Lead Distribution Ltd

Unit 2A Aston Way, Poole BH12 4FE

 

Non UK Returns – Please follow the UK Returns policy.  In addition, please clearly write ‘RETURNED GOODS – FAILED SALE’ on the customs information document (CN22 and/or CN23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

 

Can I get a refund?

Yes! As long as your return fits the guidelines of our returns policy, then just tick the ‘refund required’ box on the reverse of your delivery slip and you’re good to go. Please be aware that if you have simply changed your mind and do not need a replacement then we will only be able to refund the item cost and not your original postage.

 

How long will it take for a refund to reach my account?

We endeavour to refund all items the day we receive them although it may take longer for the money to reach your account depending on your bank. You will receive a notification email once your refund has been processed.

 

My item is faulty?

If you receive an item or have an item that you think is faulty and you would like to return it then please get in contact with us as soon as possible; we will be able to send you a Freepost label so we can inspect the item free of charge and either replace the item or refund it.

 

I need more help!

Still not found the answer to your question? Drop our customer service team an email at customerservice@obeyclothing.co.uk, or give us a call on +44 (0)1202 694607 and we will be happy to help! Our business hours are 9.00am – 5.00pm from Monday to Friday.